Privacy Policy

This Privacy Policy is meant to help you understand What information we collect, why we collect it and How we use that information. By creating a profile on Ratesilo,, (the “Website”) you accept the terms contained in this Privacy Policy.

1 Collecting information on the Website

1.1 Master data

The following master data are collected when you create a profile on the Website: Your username, your password and your email address. We use these information to identify you as user when you log on to the Website. Furthermore, you can choose to add more geographical information to your profile.

1.2 Reviews

When you make a review of a company, we collect the information you state in the review, including which company you review, which order(s) the review concerns, and how you evaluate the company.

1.3 Cookies

The Website uses cookies. Cookies are digital information which is stored on your computer. The cookie does not identify the individual user but the user’s computer, and it is used for different purposes. You can read more about what cookies the Website uses and for what purposes here.

1.4 Information from other services, including Social Network(s)

As part of our services, we provide you with the possibility of connecting your profile on the Website with your profile on social networks such as Facebook, Twitter, Zendesk and Instagram (“Social Network(s)”). Some information about you will automatically be collected from Social Networks when connecting your Ratesilo profile with your profile on Social Networks.

The information collected from Social Networks depends on the social network you have connected with your profile on the Website. You will be informed on which information we will collect from the network in question before your request to connect with your profile on the Website.

2 Disclosure of personal data

2.1 Disclosure of data on the Website

Please note that your consent to these guidelines implies that your profile on the Website may not be anonymous.

Master data

When you create a profile on the Website, your username will be available for other users of the Website.

Other information

Other information provided by you on the Website, including photos and reviews, are automatically made available for other users of the Website. In some instances, the companies you review will also receive information about your review.

Social Networks

If you connect to a Social Network, information such as your name, your username on the social network and other information like reviews on your Facebook pages, Twitter mentions and Zendesk satisfaction ratings are collected and you can decide which of these information should be publicly shown.

2.2 Disclosure to other services

A main purpose of Ratesilo is to increase the exposure and the availability of the reviews made on the Website. Hence, we permit other services to show the reviews created on the Website thus increasing other consumers’ knowledge of your reviews.

The categories of third parties to which the information is disclosed are:

  1. Search engines, including e.g. Google and Bing,
  2. Companies or services that have been reviewed on the Website or which have a relationship with Ratesilo

Your review is disclosed as you make it available on the Website, which entails a disclosure of the following information:

  1. Your reviews, cf. section 1.2.
  2. Your username and, if available, your location.

2.3 Other disclosure

Ratesilo may be required to disclose information by a court order from a competent court of law or public authority in accordance with the existing legislation.

3 Data controller

3.1 The information for which Ratesilo is the data controller

Ratesilo shall be data controller of the master data you enter in connection with your creation of a profile, i.e. your name, your password and your email address.

3.2 The information for which you are the data controller

You shall be data controller of the content you choose to disclose on the Website and for the data disclosed on your profile on Social Networks, which is the consequence of the connection of your profile on the Website with your profile on the Social Network.

3.3 Links to websites

The Website contains links to other websites. Note that by clicking such links you will be transferred to other websites for which Ratesilo is not the data controller. We thus recommend that you always read the personal data policy of these websites, as their procedure for collecting and processing personal data may be different from ours.

4 Access, correction and deletion

4.1 Access
Upon written request to Ratesilo via the contact information, Ratesilo shall inform you of the purpose of the processing; who receives the information and from where the information originates.

Requests regarding the above shall only be processed if more than 6 months have lapsed since your previous request, unless you can substantiate a special interest in obtaining the information earlier.

4.2 Correction and deletion

If you discover that the information which Ratesilo as the data controller process on you is incorrect or misleading, Ratesilo shall make the correction hereof on your request. We recommend that you – if possible – make the correction of such errors yourself.

You may at any time correct or delete any content and information on the Website for which you are the data controller, cf. section 3.2. If your personal data change, or if you no longer wish to appear on the Website, you may update or delete the information by logging on to your user profile.

When your profile is deleted, all the data associated with your user profile is deleted, including your master data and reviews on the Website.

Ratesilo reserves the right to block the access to your profile and/or delete your profile, if the profile or the content of your profile on the Website in our assessment is discriminating, racist, sexually oriented, unethical, threatening, offensive, harassing or in other ways violates the legislation, third party rights or the purpose of the Website. If we block the use of your profile, you shall be informed hereon, as well as on the reason for blocking the access, by email to the address you have stated in your profile.

5 Changes in the privacy policy

Ratesilo may at any time and without notice make changes to its privacy policy with future effect. We will make an effort to provide reasonable advance notice of any such changes. Ratesilo shall inform the users of the Website of such changes when the users log on to the Website. You agree that the continued use of the Website after any posted modified version of the Privacy Policy is your acceptance of the modified Privacy Policy.

6 Inquiries regarding the Website or the privacy policy

In case of inquiries regarding Ratesilo’s privacy policy, our processing of personal data, correction of data or your relations to us in general, you are welcome to contact Ratesilo by email at


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